Request Account and Data Deletion – BestSelf AI

This page is for users of the BestSelf AI mobile app (iOS and Android) who want to request that their account and associated data be deleted.

How to request deletion

Option 1 – In the app (recommended)

Open the BestSelf AI app and sign in.
Go to the Profile tab.
Scroll down and tap Delete account.
Confirm when prompted. Your account and data will be permanently deleted shortly after.

Option 2 – By email

If you cannot open the app, send an email to bestselfstartsnow@gmail.com from the email address linked to your BestSelf AI account. Use the subject line “Delete my BestSelf AI account” and we will process your request and confirm once the account and data have been removed.

What we delete

When you request account deletion, we permanently delete the following:

Your account and authentication credentials
Profile information (name, preferences, goals, etc.)
Meal plans, meal completions, and related data
Workout regimens, workout logs, and exercise data
Sleep diary entries and sleep goals
Best Self scores, achievements, and weight logs
Favorites, folders, and saved items
Analytics and usage data tied to your account
Subscription and paywall assignment records (we do not retain payment card details; those are held by Apple or Google)

What we do not keep

We do not retain your personal data after deletion. There is no additional retention period for deleted account data; removal is permanent once processing is complete (typically within a few days of your request).

Subscription and payments

Deleting your BestSelf AI account does not cancel an active subscription. If you have a subscription through Apple or Google, you must cancel it in your device settings (iOS: Settings → [Your name] → Subscriptions → BestSelf; Android: Play Store → Subscriptions). Refunds are handled by Apple or Google according to their policies.

Questions? Contact us at bestselfstartsnow@gmail.com.